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This is how you proceed with returns and complaints:
The Norwegian Purchase Act applies to the purchase of Janus products and applies if the product has a defect. In short, a product will be defective if it is not as agreed, or as you can expect from similar products. However, the defect must be due to a fault in the product. If you have used the garment in violation of the instructions for use, for example washed it incorrectly, or simply been careless, you will not normally have a claim that we cover your expenses for repairs or a new product. As a general rule, the product must be sent to the Janus factory for complaint processing. Then write a covering letter in which you tell what happened. Products that are to be advertised on must be washed before being sent in. Used briefs and boxer shorts cannot be returned, exchanged or submitted for complaints. Masks cannot be exchanged or returned, for reasons of infection control.
Janusfabrikken AS, department FOUStephansens veg 355267 Espeland