General

These terms and conditions apply to the sale of all goods from the online store of Janusfabrikken AS to the consumer. The terms apply together with your order and constitute the basis for the purchase agreement. This is confirmed with an order confirmation from us. The terms and other information in the online store are only available in Norwegian. We only deliver to Norway, meaning the Norwegian mainland.

Age limit

You must be at least 18 years old to shop at Janusfabrikken AS. The person registered as a customer with Janusfabrikken AS is responsible for the payment. The responsibility also includes others' use of access to your account and similar, including unauthorized use, unless it can be proven that such use was made possible through negligence on our part.

Ordering and agreement process

Your order is binding when it is registered. We are also bound by your order if it does not deviate from what is offered by us in our online store. However, you have the right to withdraw from the purchase in accordance with the Right of Withdrawal Act. When we receive your order, we will confirm the order and automatically send you an order confirmation. Please read the order confirmation carefully when you receive it and check whether it matches your order. Any discrepancies between your order and the order confirmation are considered a new offer from us, which you can accept or decline.

We strive to provide our customers with the most accurate information about our products as possible. However, we reserve the right for typographical/printing errors, which may mean that we cannot deliver according to the information provided in our online store, our marketing, or otherwise. Furthermore, we reserve the right to cancel your order if the product or one of the products you ordered is sold out. In the event of sold-out situations, you will be notified, possibly together with information about what we can offer instead. You will have the opportunity to accept our new offer with the changes we specify in relation to your order or cancel the order. If you wish to cancel an order, you must contact us by email or phone as soon as you have received the order confirmation.

Prices

All prices stated include 25 percent VAT. If VAT, taxes, or other charges change, we reserve the right to change our prices accordingly. We also reserve the right for any errors that may occur due to technical failure.

Payment

We accept both VISA and MasterCard. When you pay for the goods with a credit card, the amount is not charged immediately. We first perform what is called an authorization of the card to check its validity, then the amount you are to pay is reserved. Only when we ship the goods from our warehouse do we charge the reserved amount. Janusfabrikken AS is responsible for all credit card transactions made through this website. We cooperate with Nets (formerly BBS), a strong provider of payment services that delivers secure solutions.

Delivery

After you have placed your order, you will receive an order confirmation by email. The order confirmation will provide information about delivery time, the total amount of the order, and the payment method. Our goal is that all goods listed in the online store are in stock, with inventory updated continuously. (However, we do not rule out that discrepancies may occur during periods of high traffic in the online store.) The goods are normally delivered from our warehouse to the carrier two working days after the order is completed. You will then receive a package tracking message via email from our customer center and can follow the shipment further.

It is your responsibility to ensure that the address you provide when ordering is correct. If the goods are damaged upon delivery, you must notify us as soon as possible, preferably on the day of arrival. Please use email and describe the damage in detail.

Reservations

We reserve the right for typographical errors on our website and errors that may occur due to technical reasons. We also reserve the right for minor deviations in colors and patterns on displayed products and what is actually delivered.