In order to do so, you must contact us as soon as possible at netthandel@janus.no - (before the order is sent).

The Norwegian Purchase Act applies to the purchase of Janus products and applies if the product has a defect. In short, a product will be defective if it is not as agreed or as you can expect from similar products. But the shortage must be due to a fault in the product. If you have used the garment in violation of the instructions for use, for example washed it incorrectly, or simply been careless, you will not normally have a claim that we cover your expenses for repairs or a new product. The product sent in must always be freshly washed. Stains that do not go away are not grounds for complaint. If the product is worn (regardless of age), it will not be regarded as a complaint case. Products with normal wear and tear are not replaced. If you wish to advertise, you send us an e-mail ( netthandel@janus.no ) in which you tell us what has happened. Products that are to be returned must be washed before being sent in. Used boxer shorts, briefs or hipsters cannot be returned, exchanged or submitted for complaints due to hygiene. We reserve the right to replace faulty items/promotional items with the same item or a similar item of the same value if the item in question is sold out. All complaints must be approved before the product is possibly sent to us.

As soon as we have received the package back and processed your return. it may take 2-5 days to get your money refunded.

Your invoice will be sent by e-mail.