Returns and Exchanges

You have the right to withdraw from this agreement within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you or a third party other than the carrier, whom you have designated, get physical possession of the goods.

To be able to exercise the right of withdrawal, you must notify us at:

Janusfabrikken AS, dept. e-commerce
Stephansens veg 35, 5267 Espeland
tel.: 55 53 58 54, e-mail:

In order to use the right of withdrawal, you must notify us in some way.
You can use the attached cancellation form, but it is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the message that you want to use the right of cancellation before the cancellation period expires.

The effects of exercising the right of withdrawal

If you withdraw from this agreement, we shall refund all payments we have received from you, including the delivery costs (with the exception of additional costs as a result of you having chosen a different type of delivery than the cheapest type of standard delivery we offer), without undue delay and in in all cases no later than 14 days after the day we receive notification of your decision to withdraw from this agreement.

We make the refund via the payment solution we have in our online store (Stripe, Klarna, Vipps).

In all cases, you will not be charged any fee as a result of the refund.

We can withhold the refund until we have received the goods back, or until you have provided documentation that the goods have been sent back, or until whichever of these times occurs first.

You must return the goods or deliver them to us, without undue delay and in any case no later than 14 days after the day you informed us that you wanted to withdraw from the agreement. The deadline is met if you send back the goods before the 14-day deadline has expired.
You must bear the direct costs of returning the goods yourself.

You are responsible only for any reduction in the value of the goods due to handling of the goods other than that which is necessary to determine their nature, characteristics and function.

If there is anything else you are wondering about, you can contact us at:
Telephone: +47 55 53 58 54
Welcome back to us! Sincerely
Janus customer center
Janusfabrikken AS
Stephansensveg 35
N-5267 Espeland, Norway